Adiamor believes in complete customer satisfaction and peace of mind, therefore, your engagement ring purchase is backed by our lifetime warranty. As a jewelry manufacturing company, Adiamor has the advantage of closely inspecting each ring throughout the various stages of production. This opportunity allows us to provide high quality hand-crafted products with superior craftsmanship.
Precious metals and diamonds are delicate by nature and require care and attention to extend the lifetime of the jewelry piece. Rings in particular need routine preventative maintenance due to the constant impact incurred by day-to-day wear. Issues that you may encounter from regular wear such as a bent band, missing or broken diamonds, worn out, bent or broken prongs are considered “wear and tear” and will not be covered by our warranty. Since these occurrences are anticipated through the lifetime of your rings, it is recommended to obtain insurance coverage for the possibility of loss, theft or damage which is not covered by Adiamor. In addition, damage caused during sizing or services performed by someone other than Adiamor will not be covered by our warranty.
If you experience an issue requiring repair, Adiamor will gladly inspect your ring and evaluate the problem. If the issue is determined to be the cause of manufacturing defect, we will address the repairs at no cost to you. If the problem is determined to be the cause of wear and tear, you may choose to obtain a quote for costs of repair, or submit your claim with your insurance company.
RING CARE AND PREVENTATIVE MAINTENANCE
Adiamor recommends visiting your local jeweler every 6-12 months to maintain the beauty and integrity of your ring. Regular maintenance will help ensure the security of your diamonds. This care is particularly essential in rings, as our hands are subject to constant impact during regular daily activity. During the preventative maintenance, your ring should be reviewed for structural integrity and loose or damaged diamonds. After a thorough cleaning and polishing of the metal, each diamond should be checked and tightened as loosening is expected. Rhodium plating is the final step of 14k and 18k white gold.
Your Adiamor purchase includes complimentary service of tightening, polishing, rhodium plating and cleaning for the life of your fine jewelry. Items shipped to Adiamor for routine maintenance are subject to a nominal shipping fee.
Between professional cleanings, your rings can be maintained with our Adiamor Foaming Cleaner or one like it. It is not recommended to use professional grade cleaners or an ultrasonic cleaning device without professional assistance. If you would like to send your Adiamor rings to be serviced by our jewelers, please contact one of our customer service representatives by phone at 1-877-627-5094 at or by email at service@adiamor.com.