Here are some of the most frequently asked questions and answers from our past
customers.
Are all your ring
styles listed online?
As manufacturers, we have many items not available online. If you
can't find a particular style, please contact us and we'll help locate the
exact style and e-mail a picture for your review.
Can you customize a
product?
We manufacture all items listed on our site at our facility in Los
Angeles, California. Many of our items are customizable. Please call us for
details.
Do you charge sales tax?
Sales tax will be charged for orders shipped within the state of California.
Can you laser
inscribe a stone for me?
If you find a diamond you'd like to purchase but it does not have a laser
inscription, Adiamor can help you send the diamond to GIA or AGS to have the
stone inscribed with a personal message or the certificate number.
What form of payments
do you accept?
Adiamor accepts MasterCard, Visa, American Express, Discover, and wire
transfer. Click here for more information and to see how you can save 1.5% on
your purchase.
Do you offer Saturday
deliveries?
Saturday deliveries are available for a $20 fee.
Can you ship to
an address other than my billing address?
Shipments made to an address different from your billing address must be
verified with your credit card company. Please contact your credit card company
and provide them with the shipping address to expedite the shipping process.
Can you resize my ring?
Adiamor will gladly resize your ring at no charge.
How many years has Adiamor
been in business?
Adiamor has been serving customers on the web since 1999. However, Its parent
company has been manufacturing jewelry since 1950.
When I
purchase a diamond and ring setting, will the diamond be set into the ring?
When you receive the final product, it will arrive beautifully packaged in a
teakwood ring box ready for presentation.
Is it safe to buy a
diamond online?
Yes. Adiamor uses the latest data encryption technology to protect
against loss, misuse, or alteration of your information. Therefore, ordering a
diamond from Adiamor is safe and secure shopping experience. Please click here
for more security and privacy information
What is your
return policy?
Adiamor offers a 30-day money back guarantee. Please Do you provide
appraisals?
Adiamor recommends having appraisals performed by a jeweler in your
area after you've made your purchase. This will allow you the opportunity to
thoroughly examine your purchase with the assistance of a professional.
However, upon request, Adiamor will provide an independent appraisal from
American Gemological Appraisals for a $40 flat fee.
How do I know the diamond I
purchase is the one I'll receive?
Your purchase will arrive with an original GIA or AGS certificate. We recommend
either having your purchase appraised by a local jeweler or at least inspected
for your piece of mind. If for any reason you are not satisfied with the
appraisal, simply return the item within 30-days for a full refund.
Do you ship internationally?
We are willing to ship to Canada for a fee of $85. Adiamor does not charge sales
tax on Canadian orders however please consult your local customs agency to determine any
applicable duties and taxes for your country. You can also find
your approximate duty cost here.
In addition, Adiamor is proud to serve our international customers. Orders to countries
outside of North America must have an item total of $1000 or higher. All prices
and transaction amounts listed on this site are in US dollars. Orders to
countries outside of North America cannot be placed through our online shopping
cart. You may find the approximate duty costs for
many of the countries Adiamor will ship to here. If your country is not listed, we may
still be able to ship an order to you. If you have any inquiries call us at 1-877-627-5094.
What are Conflict Diamonds?
Conflict diamonds are diamonds used to fund military action by rebel armies opposed to
legitimate and internationally recognized governments. These conditions are prominent in Central
and West African areas such as Sierra Leone. Rebels use inhumane methods to extract diamonds from
these regions. Eliminating this human rights crisis is a top priority for our government and the
global diamond industry, as well as the United Nations, and nongovernmental organizations (NGOs).
Here at Adiamor we adhere to a strict, zero-tolerance policy toward conflict diamonds. Adiamor
only deals with highly reputable and well-known diamond suppliers who participate in the System
of Warranties and follow the guidelines of the Kimberly Process. All diamonds provided by Adiamor
are obtained through legitimate sources, and are warrantied to be conflict free.
The World Diamond Council was formed in 2000 to help stop the trade of conflict diamonds.
Governments as well as nongovernmental organizations have adopted the Kimberley Process to police
trade lines and aide in banning the sale of conflict diamonds. The Kimberly Process, which came
into operation on January 1, 2003, is a system to ensure every rough diamond crossing the border
is certified conflict free by a strict system of forgery-resistant documents and serial numbers.
This process has helped make more than 99% of all diamonds traded in the industry conflict free.
If you have any questions or concerns in regards to your diamond purchase, please contact one of our
knowledgeable representatives to assist you.
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