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Diamonds

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Customer Service Hours:

6am - 7pm PST Mon - Fri
9am - 4pm PST Saturday

Questions? Contact Us

1-877-627-5094

for
international
orders
call
1-213-627-5057

Service@Adiamor.com

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Home > Customer Service > Frequently Asked Questions


Here are some of the most frequently asked questions and answers from our past customers.

 

Are all your ring styles listed online?

 

Can you customize a product?

 

Do you charge sales tax?

 

Can you laser inscribe a stone for me?

 

What forms of payments do you accept?

 

Do you offer Saturday delivery?

 

Can you ship to an address other than my billing address?

 

Can you resize my ring?

 

How many years has Adiamor been in business?

When I purchase a diamond and ring setting, will the diamond be set into the ring?

Is it safe to buy a diamond online?

What is your return policy?

Do you provide appraisals?

How do I know the diamond I purchase is the one I'll receive?

 

Do you ship internationally?

 

What are Conflict Diamonds?

Are all your ring styles listed online?
As manufacturers, we have many items not available online. If you can't find a particular style, please contact us and we'll help locate the exact style and e-mail a picture for your review.

Can you customize a product?
We manufacture all items listed on our site at our facility in Los Angeles, California. Many of our items are customizable. Please call us for details.

Do you charge sales tax?
Sales tax will be charged for orders shipped within the state of California.

Can you laser inscribe a stone for me?
If you find a diamond you'd like to purchase but it does not have a laser inscription, Adiamor can help you send the diamond to GIA or AGS to have the stone inscribed with a personal message or the certificate number.

What form of payments do you accept?
Adiamor accepts MasterCard, Visa, American Express, Discover, and wire transfer. Click here for more information and to see how you can save 1.5% on your purchase.

Do you offer Saturday deliveries?
Saturday deliveries are available for a $20 fee.

Can you ship to an address other than my billing address?
Shipments made to an address different from your billing address must be verified with your credit card company. Please contact your credit card company and provide them with the shipping address to expedite the shipping process.

Can you resize my ring?
Adiamor will gladly resize your ring at no charge.

How many years has Adiamor been in business?
Adiamor has been serving customers on the web since 1999. However, Its parent company has been manufacturing jewelry since 1950.

When I purchase a diamond and ring setting, will the diamond be set into the ring?
When you receive the final product, it will arrive beautifully packaged in a teakwood ring box ready for presentation.

Is it safe to buy a diamond online?
Yes. Adiamor uses the latest data encryption technology to protect against loss, misuse, or alteration of your information. Therefore, ordering a diamond from Adiamor is safe and secure shopping experience. Please click here for more security and privacy information

What is your return policy?
Adiamor offers a 30-day money back guarantee. Please Do you provide appraisals?
Adiamor recommends having appraisals performed by a jeweler in your area after you've made your purchase. This will allow you the opportunity to thoroughly examine your purchase with the assistance of a professional. However, upon request, Adiamor will provide an independent appraisal from American Gemological Appraisals for a $40 flat fee.

How do I know the diamond I purchase is the one I'll receive?
Your purchase will arrive with an original GIA or AGS certificate. We recommend either having your purchase appraised by a local jeweler or at least inspected for your piece of mind. If for any reason you are not satisfied with the appraisal, simply return the item within 30-days for a full refund.

Do you ship internationally?
We are willing to ship to Canada for a fee of $85. Adiamor does not charge sales tax on Canadian orders however please consult your local customs agency to determine any applicable duties and taxes for your country. You can also find your approximate duty cost here.

In addition, Adiamor is proud to serve our international customers. Orders to countries outside of North America must have an item total of $1000 or higher. All prices and transaction amounts listed on this site are in US dollars. Orders to countries outside of North America cannot be placed through our online shopping cart. You may find the approximate duty costs for many of the countries Adiamor will ship to here. If your country is not listed, we may still be able to ship an order to you. If you have any inquiries call us at 1-877-627-5094.

What are Conflict Diamonds?
Conflict diamonds are diamonds used to fund military action by rebel armies opposed to legitimate and internationally recognized governments. These conditions are prominent in Central and West African areas such as Sierra Leone. Rebels use inhumane methods to extract diamonds from these regions. Eliminating this human rights crisis is a top priority for our government and the global diamond industry, as well as the United Nations, and nongovernmental organizations (NGOs).

Here at Adiamor we adhere to a strict, zero-tolerance policy toward conflict diamonds. Adiamor only deals with highly reputable and well-known diamond suppliers who participate in the System of Warranties and follow the guidelines of the Kimberly Process. All diamonds provided by Adiamor are obtained through legitimate sources, and are warrantied to be conflict free.

The World Diamond Council was formed in 2000 to help stop the trade of conflict diamonds. Governments as well as nongovernmental organizations have adopted the Kimberley Process to police trade lines and aide in banning the sale of conflict diamonds. The Kimberly Process, which came into operation on January 1, 2003, is a system to ensure every rough diamond crossing the border is certified conflict free by a strict system of forgery-resistant documents and serial numbers. This process has helped make more than 99% of all diamonds traded in the industry conflict free.

If you have any questions or concerns in regards to your diamond purchase, please contact one of our knowledgeable representatives to assist you.

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