Adiamor - Frequently Asked Questions
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Frequently Asked Questions

Our Jewelry

How many years has Adiamor been in business?

Adiamor has been serving customers on the web since 1999. However, Its parent company has been manufacturing jewelry since 1950.
Read More: About Adiamor

Are all your ring styles listed online?

As manufacturers, we have many items not available online. If you can't find a particular style, please contact us and we'll help locate the exact style and e-mail a picture for your review.

Contact Us: Custom Design Engagement Rings

Can you customize a product?

We manufacture all items listed on our site at our facility in Los Angeles, California. Many of our items are customizable. Please call us for details.

Read More: Frequently Asked Questions about Custom Engagement Rings

Can you resize my ring?

Adiamor will gladly resize your ring at no charge for the first 90 days.

Read More: How to resize your engagement ring

When I purchase a diamond and ring setting, will the diamond be set into the ring?

When you receive the final product, it will arrive beautifully packaged in a teakwood ring box ready for presentation.

Read More: How to design your own engagement ring


Diamonds

Is it safe to buy a diamond online?

Yes. Adiamor uses the latest data encryption technology to protect against loss, misuse, or alteration of your information. Therefore, ordering a diamond from Adiamor is safe and secure shopping experience. Please click here for more security and privacy information.

Read More: Why you should buy engagment rings online

How do I know the diamond that I purchased is the one that I'll receive?

Your purchase will arrive with an original GIA or AGS certificate. We recommend either having your purchase appraised by a local jeweler or at least inspected for your piece of mind. If for any reason you are not satisfied with the appraisal, simply return the item within 30-days for a full refund.

Read More: Basic questions about buying wholesale diamonds online
Read More: The Newspaper Test for Diamond Authenticity

What are Conflict Diamonds? Are Adiamor diamonds conflict-free?

Conflict diamonds are diamonds used to fund military action by rebel armies opposed to legitimate and internationally recognized governments. These conditions are prominent in Central and West African areas such as Sierra Leone. Rebels use inhumane methods to extract diamonds from these regions. Eliminating this human rights crisis is a top priority for our government and the global diamond industry, as well as the United Nations, and nongovernmental organizations (NGOs).
Here at Adiamor we adhere to a strict, zero-tolerance policy toward conflict diamonds. Adiamor only deals with highly reputable and well-known diamond suppliers who participate in the System of Warranties and follow the guidelines of the Kimberley Process. All diamonds provided by Adiamor are obtained through legitimate sources, and are warrantied to be conflict free.
The World Diamond Council was formed in 2000 to help stop the trade of conflict diamonds. Governments as well as nongovernmental organizations have adopted the Kimberley Process to police trade lines and aide in banning the sale of conflict diamonds. The Kimberley Process, which came into operation on January 1, 2003, is a system to ensure every rough diamond crossing the border is certified conflict free by a strict system of forgery-resistant documents and serial numbers. This process has helped make more than 99% of all diamonds traded in the industry conflict free.
If you have any questions or concerns in regards to your diamond purchase, please contact one of our knowledgeable representatives to assist you.

Read More: What are conflict-free diamonds?


Ordering

Do you charge sales tax?

Sales tax will be charged for orders shipped within the state of California.

What forms of payment do you accept?

Adiamor accepts MasterCard, Visa, American Express, Discover, PayPal, Paypal Credit, and wire transfer. Pay via wire transfer and save 1.5% on your purchase.

Read More: Adiamor Payment Options

What is your return policy?

Adiamor believes in complete customer satisfaction and will gladly refund, replace, or exchange any unworn item received back in our facility within 30 days.

Read More: Adiamor Return Policy

Do you provide appraisals?

Adiamor recommends having appraisals performed by a jeweler in your area after you've made your purchase. This will allow you the opportunity to thoroughly examine your purchase with the assistance of a professional. However, upon request, Adiamor will provide an in-house appraisal at no cost.

Read More: After You Order


Shipping

Read More: Adiamor Shipping Policy

Do you offer Saturday delivery?

Saturday deliveries are available for a $20 fee.

Can you ship to an address other than my billing address?

Shipments made to an address different from your billing address must be verified with your credit card company. Please contact your credit card company and provide them with the shipping address to expedite the shipping process.

Do you ship internationally?

Adiamor is proud to serve our international customers! Orders are shipped via FedEx International Priority. Shipping transit time for all orders should take no more than two business days, although customs may choose to inspect your package which may cause a delay of one day. For more information, please choose between Canadian Shipment Information or Other International Shipment Information.